Refunds and Returns Policy

Refunds & Returns Policy

Overview

ibrick subscriptions are commitment-based plans (3, 6, or 12 months). We offer a 14-day trial starting on the delivery date of your kit. If you cancel within this window, you’ll receive a full refund after the kit is returned. After the 14-day period ends, the plan runs to completion; mid-term cancellations are not eligible for refunds. You can turn off auto-renewal at term end.

Definitions

• Delivery Date: The date your kit is marked as delivered by the carrier.
• Trial Window: The 14 calendar days immediately following the Delivery Date.
• Plan Term: The commitment period you select (3, 6, or 12 months).

14-Day Trial (Full Refund)

• Eligibility: All subscription plans qualify.
• How to cancel within 14 days: Email Support@ibrick-k.com with your order number and “Trial Cancellation” in the subject line within the Trial Window.
• Return required: To receive a full refund, you must return the kit (with all parts) in the condition received.
• No-cost return label: We’ll issue a prepaid return label; you won’t be charged for the return shipping.
• Refund timing: A full refund is issued to the original payment method after we receive and check in the returned kit.
• Condition check: If items are missing or excessively worn/damaged, a reasonable deduction may apply to cover replacements.

Once the 14-day trial ends, the plan must be completed in full (see Section 4).

Plan Commitment & Mid-Term Cancellations (After Trial)

• By subscribing, you agree to complete the full term selected:
  • 12-month plan: 12 payments of $29.99
  • 6-month plan: 6 payments of $39.99
  • 3-month plan: 3 payments of $59.99
• No mid-term refunds: After the trial window, early cancellation requests do not qualify for refunds. The plan continues through the end of the term.

Auto-Renewal & How to Stop It

• Auto-renewal: At the end of your term, the subscription automatically renews for the same term at the then-current rate (e.g., 12 months renews for another 12).
• Turn off renewal: Email Support@ibrick-k.com at least 3 days before your renewal date.
• Processed renewal charges are non-refundable.

Standard Returns (Outside the 14-Day Trial)

• Final sale: Kits are not returnable after the Trial Window.
• Unopened exception (if approved): Any exception must be pre-approved and the kit must be unopened and in original packaging. Email Support@ibrick-k.com for authorization.

Damaged or Missing Items on Arrival

• Damaged on arrival: We’ll replace the kit at no cost. Email Support@ibrick-k.com.
• Missing parts on arrival: We’ll ship missing pieces free of charge.
• Lost pieces after delivery: We can send replacements for a $15 shipping fee.

Contact

Questions about the 14-day trial, returns, refunds, or renewals?
Email Support@ibrick-k.com with your order number and we’ll help right away.

‍